Terms and Conditions

Over / Under Runs

Due to the nature of the industry, over and under runs may occur within a 3% to 5% range. Which means you may receive an overage or shortage for your order.

We will only charge you for the quantity shipped. You will not be charged extra for products you do not receive.


Cancellations and Changes

We work hard to ensure the speed of order process. If you need to make any changes to your order, please contact us immediately. Otherwise, once order is in production, we may not be able to make any further changes.

Upon approval of your order acknowledgment and artwork approval, the order production will begin. If you require any additional information, please contact our customer service department.

Cancellations will not be accepted once production begins.


Products on the site

Products shown on our website are for demonstration purposes only! Actual product and color may vary slightly from what is displayed on your computer screen.

All logos shown on Customlogodrinkware.com are for display purposes only! No endorsement of products should be implied.


Payment Terms

Customlogodrinkware.com will only accept prepayment. We accept all major credit cards. However, alternative payment methods such as money order and checks will be accepted under special circumstances. Please contact customer service or accounting department for further details. Please note there is a 5-7 day grace period for checks to clear. Therefore, production will not start until payment has cleared.


Return Policy

Our goal is to make your shopping experience easy and enjoyable. Defective or damaged items must be reported or notified within 3 days of receiving the goods. In the case of customer error, Customlogodrinkware.com is not responsible for any refunds or discounts.

Since we can not restock custom imprinted products, Customlogodrinkware.com will not accept any returns or issue any refunds.

Blank merchandise returns are subject to an 18% restocking fee and appropriate freight costs to return products. Incomplete or partial returns will not be accepted.


Sample Policy

We understand it is difficult to choose an item without experiencing the item’s uses first hand. To help you decide, we offer sample(s) upon approval by one of our customer service representative. 

Samples can be requested on each product page by clicking on REQUEST SAMPLE or simply email your request to [email protected]

Customlogodrinkware.com will provide sample(s) up to $5.00. All samples over $5.00 will require a payment for the additional amout. All samples are shipped either blank or with a random imprint with appropriate shipping charges unless waived by one of our representatives. 

If you wish to order a customized preproduction sample, please contact our sales department [email protected]

Customlogodrinkware.com reserves the right to reject any sample request.


Coupon / Discount Codes

All sale items are good only while supplies last. Discounts are based on order subtotal ONLY! Coupons/Discount Codes can not be combined with any other offer.  Only one Coupon/Discount Code allowed per order.


Art Proof Policy

Customlogodrinkware.com requires all orders (except for exact repeat orders) to receive an electronic art proof. Art proof is provided at no additional cost, however,

When proofing your art proof, if there are any mistakes such as misspelled words or incorrect imprint color, please contact our customer service department immediately. We will be more than happy to make any corrections at no additional charge. All changes and corrections must be confirmed in writing.

Customlogodrinkware.com is not responsible for any errors approved and overlooked by the customer. Once the customer approves the order acknowledgment and art proof, we are not at liberty to make any further changes to the order. The order will be printed exactly as the customer approves the art proof. It is imperative to carefully look over order acknowledgment and art proof prior to approving them.


Right to Refuse Service

Customlogodrinkware.com reserves the right to refuse services to anyone for any reason. Orders will be canceled or refused if at anytime we feel it may be fraudulent.